This policy explains how Cognex handles information submitted through this website. The site is intended for industrial and commercial users who request product selection help, distributor routing, application review, calibration guidance, or service information. The information you provide may include your name, company, email address, phone number, country, product category, operating conditions, and notes about the measurement or inspection challenge.
We collect information that you enter into forms, including contact details and project context. We may also receive standard website usage information such as page requests, browser type, approximate location, and referral source. This information helps us understand which product categories, industries, and support topics visitors use most often.
Cognex uses submitted information to respond to inquiries, prepare product or service recommendations, route requests to distributors, and improve the clarity of the website. If your request mentions a regulated environment, calibration requirement, approval region, or urgent line condition, that context may be shared with the appropriate application or service contact so the answer is technically useful.
We keep inquiry records only as long as needed for business, service, compliance, and customer-support purposes. You may ask us to update or remove your contact information where applicable. Some records may need to be retained when they relate to active quotations, service commitments, legal obligations, or dispute resolution. We do not sell visitor information as a consumer data product.
Reasonable administrative and technical safeguards are used to protect submitted information. No website transmission is perfect, so avoid submitting export-controlled, confidential, or safety-critical drawings unless a secure project channel has been arranged.
Contact Cognex if you need to update inquiry details or confirm how a technical request will be routed.
Contact Cognex